FAQ

• All guests and visitors must check-in at the main office upon arrival, and all guests must agree to and sign a copy of our terms & conditions. E-signature is encouraged in advance of arrival for an even speedier check-in.
• If you are arriving after 5pm, please call ahead to receive your late arrival check-in instructions.

• Check-in is at 3pm. Early check-ins cannot be guaranteed and may be subject to an additional fee.
• If you are arriving after 5pm, please call ahead to receive your late arrival check-in instructions.

• All campers must check-out by the applicable check-out time for their specific accommodation, typically either 10am or 11am.
  • If you leave after check-out time, your account is subject to a late check-out fee of $30. If you do not vacate the premises by noon on your check-out day, we will charge your account for an additional night’s stay, and you may incur additional liability.

Cancellations policy may vary by location and be updated from time to time. Please review the cancellation policy for your location when making your reservation, which is always the applicable policy for your reservation. Generally, our cancellation policy is:

Stays less than 28 nights

• Cancellations 3 days or less in advance of your stay will result in no refund.
• Cancellations 4 to 14 days in advance of your stay will incur a cancellation fee of one night’s stay.
• Cancellations 15 or more days in advance of your stay will receive a full refund minus a $30 processing fee.

 

Stays 28 nights or more

• Cancellations 7 days or less in advance of your stay will forfeit entire deposit.
• Cancellations 8 to 30 days in advance of your stay will incur a cancellation fee equal to half of your deposit.
• Cancellations 31 or more days in advance of your stay will receive a full refund minus a $30 processing fee.

 

Early departures and no shows are still responsible for the entire balance of the reservation/full stay.

*Holiday reservations for any site type or lodging accommodation are non-refundable.

Yes, quiet hours are from 10:00pm – 8:00am.

While occupancy limits strictly apply to the occupants specified at the time of booking, guests can request to add additional day and overnight visitors, pending availability and payment of additional fees. The following guidelines apply:

• Day visitors must leave the park by 10:00pm.
• Guests of the park are responsible for the behavior of their visitors, and all visitors must adhere to the Campground rules at all times.
• Visitors are required to park their vehicles in designated parking areas.

Yes, all of our campgrounds have pet-friendly sites and accommodations.  Please be sure your cat or dog are current on their vaccinations. We will collect a pet fee at the time of booking your reservation in a lodging accommodation.

Absolutely! Campfires are an essential part of the camping experience, offering a cozy ambiance for gathering, storytelling, and creating lasting memories. For safety reasons, it is imperative that campfires be contained within the designated fire ring at your site. In the event of a local fire ban due to weather conditions, we will inform campers of this temporary restriction. To make it convenient for our guests, we provide firewood for purchase at our camp store or office. Please refrain from bringing outside firewood onto the campground. Additionally, any damage to or removal of the fire ring from your site may result in a replacement fee.

Booking an outdoor adventure and worried about the forecast? We’ve partnered with Sensible Weather to give you an easy way to protect your trip against a rainy day. Here’s how it works.

What is the Weather Guarantee?
The Weather Guarantee is an optional add-on you can purchase at checkout. If rain is forecasted during your stay, Sensible Weather sends you a cash reimbursement, up to the nightly rate of your reservation. No claims to file, no forms to fill out, no cancellations required. You get to enjoy your trip, and if the weather does not cooperate, you get money back to make up for it.

How much does it cost?
The price is calculated based on your dates, your location, and the current forecast risk. You’ll see the exact cost as a single line item at checkout before you decide whether to add it.

How much do I get back if it rains?
Coverage varies by reservation and is shown to you at the time of purchase. Most Weather Guarantees pay out up to the average nightly cost of your stay for each qualifying day, with partial reimbursements at lower rain thresholds.

How do I know if I qualify for a payout?
You don’t have to do anything. Sensible monitors the forecast automatically. If the forecast for your day of stay crosses the rainfall threshold, they’ll text and email you with the good news and payout instructions.

How do I get paid?
Once you’re notified, you pick your payout method. Options include PayPal, ACH direct deposit, Venmo, statement credit, and more. Funds typically arrive within 3 to 5 business days.

What weather is actually covered?
Rain, based on NOAA day-of forecasted hours of rainfall during a set daytime window. The specific threshold and covered hours are shown to you at the time of purchase and again in your confirmation email.

What is NOT covered?
The Weather Guarantee only covers rain. It does not cover:

• Lightning, hail, snow, or wind
• Tornadoes or hurricanes as events
• Evacuation orders or property closures
• Extreme heat or cold
• Insects, wildlife, or anything else non-weather related

Hurricane season note: rain from a tropical system can trigger a payout if it hits the forecast threshold, but wind damage, evacuation orders, and closures are not covered. If you’re booking during hurricane season, we recommend traditional travel insurance for full-event protection.

I’m staying for a week. Am I covered every day?
Yes. Each day of your stay is evaluated on its own. If it’s forecasted to rain heavily on Tuesday and Thursday but sunny the rest of the week, you can be reimbursed for both of those days.

What if it looks like rain and I want to cancel?
Please don’t. If you cancel your reservation, you forfeit the Weather Guarantee payout. Keep the reservation, and if the forecast triggers, Sensible will send you money for that day. You get the payout whether you actually show up or not, as long as the reservation stays active.

What if I need to change my dates?
Contact Sensible directly at support@sensibleweather.com before your trip starts, and forward your reservation modification email from us. They’ll help you update your coverage or send a link to re-purchase for the new dates. Changes made to your reservation with us do not automatically update your Weather Guarantee.

What if I need to cancel my reservation?
Our cancellation policy still applies to your reservation. To cancel the Weather Guarantee itself and get a refund on the cost, contact Sensible directly at support@sensibleweather.com.

Who is Sensible Weather? Is this insurance?
Sensible Weather is a climate technology company that partners with campgrounds, hotels, and resorts to offer weather protection. The Weather Guarantee is a warranty on their forecast, not a traditional insurance policy. That’s actually good news for you: no claims process, no adjusters, no paperwork. Just an automatic payout if the forecast calls for rain.

Who do I contact with questions about my Weather Guarantee?
Sensible Weather handles all Weather Guarantee questions directly:

• Email: support@sensibleweather.com
• Phone: (424) 367-1964
• Chat: sensibleweather.com/#help

For anything about your reservation itself, we’re still your team. Just give us a call or send an email.

Feel free to Contact Us and we’ll be happy to assist you!